Broken Processes Are Costing You Money

But they don't have to.

Discover how a Service Blueprint can help you assess process issues so you can reclaim lost revenue and reduce waste. Unlock our free video now.

Did you know?

Large companies can lose 20-30% of revenue on process inefficiency

That’s a huge cost for simply maintaining the status quo. And it's baked into everything you do — from running teams to supporting customers. This video will help you lay the groundwork for identifying where those losses are coming from and how to address them.

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Here's what you'll learn in this free video:

Why the Service Blueprint is the best tool for understanding your processes

How it can help you get a full and realistic picture of your current situation—good and bad

Where your biggest opportunities exist for increasing revenue while reducing expenses

After the first service blueprinting session, our focused first steps were implemented in just a few months, and the customer service team improved client experience while reducing servicing expenses by 10%.

- Big Blue Chip Client

What is the Service Blueprint, anyway?

A Service Blueprint is a process map that gives you a clear view of how your customers interact with your company and how your organization meets them (or doesn’t). You get a clear picture of where your problems are — and that makes them far easier to fix.

Ready to reclaim lost revenue?

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Ken Ramaley - Process Excellence Consultant
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About Ken Ramaley

Ken Ramaley, Founder and Managing Director of Ramaley Group, is a Process Improvement professional with over 20 years of experience in process engineering,auditing, and strategic business consulting.

Ken is passionate about helping companies establish a culture of process excellence through training, coaching, and project delivery.

In addition to his Lean Six Sigma experience at General Electric, Prudential, and Bank of America, Ken is a Certified Internal Auditor, and holds a Certificate in Risk Management Assurance.

Ken earned a BA from Brown University in Mathematics, and has an MBA from University of Chicago in Finance and General Management.

Ken holds a patent for an advanced statistical sampling methodology, and has had articles published on a variety of topics in trade journals and peer-reviewed academic publications.